Our Top Priority - Our Guests: COVID-19 Updates

Covid-19 Updates

【Important】Notification of Measures to Prevent the Spread of the Novel Coronavirus (COVID-19)

To our dear Guests,

Thank you for your patronage of the Royal Park Hotels.
Royal Park Hotels are undertaking the following measures to do its part in preventing the spread of the novel coronavirus (COVID-19).

We apologize for any inconvenience this may cause you and ask for your understanding in this matter.

■Regarding temporary closure
The following hotels will be temporarily closed. Reservations will be transferred over to a hotel located in the same area.

Hotel to be closed Alternative hotel Period (tentative)
The Royal Park Canvas – Ginza 8 The Royal Park Hotel Iconic Tokyo Shiodome April 13, 2020 to June 30, 2020
The Royal Park Canvas – Osaka Kitahama The Royal Park Hotel Icoic Osaka Midosuji April 13, 2020 to June 6, 2020

■Regarding changes to business operations
Changes in operations are being made to some facilities at the following hotels.
See the website for each hotel for details.

Sendai Royal Park Hotel
Royal Park Hotel
-Yokohama Royal Park Hotel
The Royal Park Hotel Iconic Tokyo Shiodome
The Royal Park Hotel Iconic Osaka Midosuji
The Royal Park Hotel Tokyo Haneda
The Royal Park Hotel Kyoto Sanjo
The Royal Park Hotel Kyoto Shijo
The Royal Park Hotel Hiroshima Riverside
The Royal Park Hotel Fukuoka
The Royal Park Canvas – Nagoya

Main measures adopted at Royal Park Hotels

1.Providing alcohol-based disinfectant at an additional number of points

We have provided alcohol-based disinfectant at an additional number of points in the lobby, restaurants, restrooms, etc. to create a comfortable environment for our guests.

2.Enhancing regular disinfection

We disinfect the points that guests often touch, including doorknobs, doors, escalator handrails, elevator buttons, and restroom doors, using alcohol-based disinfectant.

3.Requiring the staff to wear masks when serving guests

To protect the health and safety of our guests and maintain public hygiene, our service staff are wearing masks, gloves and face shields.

4.Well ventilate public spaces in the hotel

Please note that, to well ventilate public spaces in the hotel, we open doors and windows in such places on a regular basis.

5.Distributing health check sheets at check-in

When you check in, we measure your body temperature and distribute a health check sheet to you. In addition, please note that we may ask you where you transited before you arrived at the hotel, including details of your travel history.

6.Strict disinfection

We have a strict disinfection during cleaning guest rooms.

7.Closing the fitness gym and public bath

The fitness gym and public bath, exclusive to guests, are closed for the time being.

[Measures for our staff]

1.Requiring them to wear masks while commuting

We require our staff to wear masks while they commute.

2.Checking their physical condition when they arrive at work

When the staff arrive at work, we measure their body temperature and have them disinfect their hands without exception. Additionally, if staff members have a fever or are not feeling well, we direct them to stay at home.

3.Providing alcohol-based disinfectant at an additional number of points in the back office

We have provided alcohol-based disinfectant at an additional number of points in the back office, etc. to ensure that staff can disinfect their hands when entering the office and after using a restroom.

[Requests to guests]

  • For your and other guests’ comfortable stay with us, you are kindly requested to wear a mask and disinfect your hands with alcohol-based disinfectant when you enter the hotel.
  • If you have a high fever or are not feeling well, please refrain from visiting the hotel. We apologize for your inconvenience, but thank you for your understanding.
  • If you do not feel well during your stay, please notify the nearest staff member.
  • To prevent infection in the hotel, we request that you practice social distancing from other guests or staff members while waiting at the reception, restaurants or other places. We also arrange seats in such places and limit the number of elevator users so that social distancing is appropriately practiced. Thank you for your cooperation in advance.
  • We may request your cooperation in appropriately implementing other measures to prevent COVID-19 infection. We would appreciate your generous understanding and cooperation.

* Please note that the above-mentioned measures are subject to change according to the policies of the government and related organizations. In such cases, we will provide you with the updated information.

 

【重要】防止新型冠状病毒感染扩大的相关通知

尊敬的各位宾客

非常感谢您长期以来对皇家花园酒店集团的厚爱。
为防止新型冠状病毒感染症(COVID-19)疫情的扩大,本酒店集团采取以下应对措施。
给您带来不便,我们深感抱歉,敬请谅解。

■关于暂停营业以下酒店暂停营业,已预约的订单更换至同一地区其他酒店

暂停营业的酒店 更换后的酒店 期间(预计)
The Royal Park Canvas – Ginza 8  The Royal Park Hotel Iconic Tokyo Shiodome April 13, 2020 to June 30, 2020
The Royal Park Canvas – Osaka Kitahama The Royal Park Hotel Icoic Osaka Midosuji April 13, 2020 to June 6, 2020

 

■关于营业内容的更改

以下酒店的部分馆内设施,已更改营业内容。

详细信息请浏览各酒店的官网进行确认
Sendai Royal Park Hotel
Royal Park Hotel
-Yokohama Royal Park Hotel
The Royal Park Hotel Iconic Tokyo Shiodome
The Royal Park Hotel Iconic Osaka Midosuji
The Royal Park Hotel Tokyo Haneda
The Royal Park Hotel Kyoto Sanjo
The Royal Park Hotel Kyoto Shijo
The Royal Park Hotel Hiroshima Riverside
The Royal Park Hotel Fukuoka
The Royal Park Canvas – Nagoya

 

皇家花园酒店集团的主要举措

1.增设酒精消毒液

在大厅、餐厅、化妆间等场所增设消毒液,为顾客营造更加方便的环境。

2.加强定期消毒

对门把手、门、自动扶梯扶手、电梯内按钮、化妆间门等顾客经常接触的地方进行适度消毒。

3.工作人员佩戴口罩接待客人

考虑到顾客的健康安全以及公共卫生,员工佩戴口罩及手套。

4.为加强酒店内的通风换气

为加强酒店内的通风换气,我们将定期打开公共区域的门窗,敬请谅解。

5.入住时发放健康检查表

顾客办理入住手续时,我们为其测量体温,并发放健康检查表。同时,我们可能会向顾客确认出国记录等下榻本酒店前的途径处。

6.严格消毒

我们在清洁客房时会进行严格的消毒。

7.关闭健身房以及公共浴室

目前,暂停使用入住者专用健身房以及公共浴室。

【面向工作人员的举措】

1.上下班时佩戴口罩

要求员工上下班时佩戴口罩。

2.上班时检查身体状况

严格落实上班时的体温检测以及手指消毒。员工如有发热症状或身体感到不适时,需在家休息。

3.在后台区域增设酒精消毒液

员工在进入办公室以及从化妆间出来时,必须进行手指消毒。

【顾客须知】

・为使所有顾客都能安心地利用本酒店,抵达酒店时请您佩戴口罩,并进行酒精消毒。

・顾客如有发热症状或感到身体不适,请不要下榻本酒店,敬请谅解。

・如感到身体不适时,请立刻告知身边的工作人员。

・为防止在酒店内传染,我们将确保顾客之间、顾客与工作人员之间的距离。

因此,敬请配合前台与餐厅等场所的排队方式、座位位置以及限制电梯乘坐人数等相关规定。

・为防止传染扩大,我们可能还会向您提出其他要求,届时敬请谅解。

※另外,根据日本政府以及相关机构的方针,我们可能会对以上措施进行修改。届时,我们将另行通知。

 

【重要】因應新型冠狀病毒防止感染擴大的休館通知

各位親愛的顧客

感謝您素來對於皇家花園飯店集團的關照。本飯店集團為防止新型冠狀病毒感染症(COVID-19)的感染擴大,採取以下因應措施。造成顧客的困擾與不便,深感歉意,尚祈理解與配合。

■關於暫時休館
下列飯店暫時休館,將訂單更改至同一區域內的飯店。

  休館飯店   承接飯店  期間(預計)
The Royal Park Canvas – Ginza 8  The Royal Park Hotel Iconic Tokyo Shiodome April 13, 2020 to June 30, 2020
The Royal Park Canvas – Osaka Kitahama The Royal Park Hotel Icoic Osaka Midosuji April 13, 2020 to June 6, 2020

 

■關於營業變更

下列飯店部分館內設施實施營業變更。
詳情請查看各飯店的網頁。

Sendai Royal Park Hotel
Royal Park Hotel
-Yokohama Royal Park Hotel
The Royal Park Hotel Iconic Tokyo Shiodome
The Royal Park Hotel Iconic Osaka Midosuji
The Royal Park Hotel Tokyo Haneda
The Royal Park Hotel Kyoto Sanjo
The Royal Park Hotel Kyoto Shijo
The Royal Park Hotel Hiroshima Riverside
The Royal Park Hotel Fukuoka
The Royal Park Canvas – Nagoya

 

皇家花園酒店主要防疫因應措施

1.增加設置酒精性乾洗手液

於酒店大廳、餐廳、化妝室等處增加設置酒精性乾洗手液,盡力提供顧客可更加安心使用的環境。

2.加強定時消毒

適時實施門把、門扉、手扶梯扶手、電梯內按鈕、化妝室門扉等顧客接觸機會較多之處的酒精消毒。

3.接待顧客時服務人員配戴口罩

為了維護顧客的健康與安全並顧及公共衛生,酒店服務人員均配戴口罩和手套等。

4.為了加強酒店內的通風換氣

為了加強酒店內的通風換氣,可能會定時打開公共區域的門窗,敬請理解。

5.辦理入住手續時分發健康調查表

於顧客辦理入住手續時,實施量測顧客體溫,同時分發健康檢查表請顧客填寫。此外,亦有可能向顧客確認入出境記錄等,以了解抵達酒店為止的路徑。

6.嚴格消毒

我們在清潔客房時會進行嚴格的消毒。

7.關閉健身房及大浴場

暫時關閉住宿顧客專用的健身房及大浴場。

【對酒店員工實施之因應措施】

1.上下班時均配戴口罩

上下班時規定必須配戴口罩。

2.上班時確認身體狀況

徹底實施上班時的體溫量測與手部消毒。此外,有發燒症狀和身體不適的員工則須在家休息待命。

3.於酒店辦公室區域增加設置酒精消毒液

為了使酒店員工於進入辦公室或使用化妝室後確實消毒手部,增加設置酒精消毒液。

【懇請各位顧客配合】

‧為了使每一位顧客能夠安心使用本酒店,懇請各位顧客蒞臨酒店時配戴口罩並配合實施手部的酒精消毒。

‧有發燒症狀或者身體不適的顧客,請勿前來酒店,懇請諒解。

‧若感到身體不適時,請馬上通知酒店員工。

‧為了預防酒店內發生病毒感染,懇請各位顧客在顧客彼此間、顧客與酒店員工間的社交距離確保上、酒店櫃台和餐廳等的排隊等待方式和座位的位置排列上、電梯內的人數限制等方面予以配合。

‧其他可能尚有在防止擴大感染的觀點上必須請各位顧客配合之處,屆時敬請予以理解與配合。

※唯上述各事項可能依據今後政府以及相關機關指示的方針而更新內容,屆時會重新說明。