To our dear Guests,
Thank you for your patronage of the Royal Park Hotels.
Royal Park Hotels are undertaking the following measures to do its part in preventing the spread of the novel coronavirus (COVID-19).
We apologize for any inconvenience this may cause you and ask for your understanding in this matter.
Changes in operations are being made to some facilities at the following hotels.
See the website for each hotel for details.
1.Providing alcohol-based disinfectant at an additional number of points
We have provided alcohol-based disinfectant at an additional number of points in the lobby, restaurants, restrooms, etc. to create a comfortable environment for our guests.
2.Enhancing regular disinfection
We disinfect the points that guests often touch, including doorknobs, doors, escalator handrails, elevator buttons, and restroom doors, using alcohol-based disinfectant.
3.Requiring the staff to wear masks when serving guests
To protect the health and safety of our guests and maintain public hygiene, our service staff are wearing masks, gloves and face shields.
4.Well ventilate public spaces in the hotel
Please note that, to well ventilate public spaces in the hotel, we open doors and windows in such places on a regular basis.
5.Distributing health check sheets at check-in
When you check in, we measure your body temperature and distribute a health check sheet to you. In addition, please note that we may ask you where you transited before you arrived at the hotel, including details of your travel history.
We have a strict disinfection during cleaning guest rooms.
[Measures for our staff]
1.Requiring them to wear masks while commuting
We require our staff to wear masks while they commute.
2.Checking their physical condition when they arrive at work
When the staff arrive at work, we measure their body temperature and have them disinfect their hands without exception. Additionally, if staff members have a fever or are not feeling well, we direct them to stay at home.
3.Providing alcohol-based disinfectant at an additional number of points in the back office
We have provided alcohol-based disinfectant at an additional number of points in the back office, etc. to ensure that staff can disinfect their hands when entering the office and after using a restroom.
[Requests to guests]
* Please note that the above-mentioned measures are subject to change according to the policies of the government and related organizations. In such cases, we will provide you with the updated information.